Click the "Log In" button in the navigation bar, then click "Sign up." Enter your email address and we'll send you a verification code. After verifying, fill in your profile details (name, phone, address, password) and submit.

Yes! On the login or signup screen, click "Continue with Google." A popup will ask you to authorize our app. Once approved, your account is created or linked automatically using your email.

Try these steps:

1. Make sure pop-ups are not blocked in your browser — the sign-in window opens as a popup.
2. Try using a different browser (Chrome usually works best for Google sign-in).
3. Clear your browser cache and cookies, then try again.
4. If you see an error about "redirect URI" or "origin," the site may need a configuration update — please contact us and let us know.
5. As a workaround, you can always create a regular account using your email and password.

On the login screen, click "Forgot Password?" Enter your registered email address and we'll send a 6-digit verification code. Enter the code, then set a new password. Your new password must be at least 8 characters with uppercase, lowercase, number, and special character.

Go to Profile → Privacy Settings and click "Request Account Deletion." A verification code will be sent to your email. After verification, your account will be deactivated and permanently deleted after 30 days. You can cancel the deletion by logging in during the grace period.

We currently accept GCash as our payment method. We use a manual verification process to ensure secure transactions.

Here's the step-by-step process:

1. Place your order — add items to your cart and proceed to checkout.
2. Scan the QR code — after placing the order, you'll see a GCash QR code. Open your GCash app and tap "Scan QR."
3. Pay the exact amount — enter the total amount shown on the order page.
4. Screenshot your receipt — once the GCash payment is complete, take a clear screenshot of the confirmation screen.
5. Upload your proof — enter your GCash reference number and upload the screenshot on the payment proof page.
6. Wait for approval — our team will review your payment. This usually takes a few hours during business hours.
7. Get notified — you'll receive an email when your payment is approved (or if it's rejected with a reason).

If your proof is rejected, you'll see the reason (e.g., blurry image, wrong amount, reference number mismatch). To fix it:

1. Go to your Orders page and find the order.
2. Click to resubmit payment proof.
3. Upload a clear, full screenshot showing the GCash receipt with the reference number and amount visible.
4. Make sure the reference number you type matches the one on your screenshot.

• Pending — order placed, awaiting payment proof
• Under Review — payment proof submitted, being verified by admin
• Processing — payment approved, order being prepared
• Shipped — order dispatched via courier, tracking number provided
• Completed — order delivered
• Rejected — payment proof was not accepted (you can resubmit)

Orders are shipped via courier to the address you provide at checkout. Once shipped, you'll receive a tracking number via email so you can monitor your delivery.

Delivery time depends on your location and the courier's schedule. Orders within Metro Manila typically arrive faster. For provinces, it may take a few more days. Please check the tracking number we email you for real-time updates.

Our return and refund policy is being finalized. If you need to return an item or request a refund, please contact us directly and we'll handle your case individually.

VIP Membership gives you exclusive perks and benefits as a We The Future supporter. Visit the VIP Membership page in your profile to see current plans and pricing.

You can cancel your VIP subscription from Profile → VIP Membership. Cancellation takes effect at the end of your current billing period — you'll continue to enjoy VIP benefits until then.